buyers cover

Shop with confidence knowing
you are protected

refund guarantee

Full refund if the item you received is not as described, or if your item is not delivered within the Buyers Cover period of 30 days from your time of purchase.

Terms & conditions

  • - The item was purchased on our platform.
  • - The item you received was damaged, defective, or substantially different from the item represented on the product detail page.
  • - The order did not arrive not due to factors related to you the buyer (for example: the wrong shipping address was provided).
  • - You raise a claim by opening a dispute.
  • - Your item is returned to the seller due to customs duties (customs clearance/taxes are not included).

Store Policies


14 days from the time of purchase to request a refund.
Item must still be in it's packaging upon return.
No refunds for ordering the wrong size.


If you do not receive your purchase within 30 days, you can ask for a full refund.


You may return items for any reason within 14 days upon receipt, as long as they are unused, unwashed (if applicable) and in their original condition – complete with the original packaging, tags, etc.


Products from our Chari-Co store platforms are generally shipped between 7 to 20 days.
Please allow 1 to 2 days for processing. 
If you have not received your product within 30 days from your time of purchase, you can apply for a full refund. 
Free Shipping
Tracking available.

Vendor Policies

contact your vendor

Obtain your order details.
Contact your vendor to discuss your issue.

apply for a refund

If you can’t come to an agreement with the vendor, you may escalate your case by emailing us on Please ensure to do this within 14 days upon receipt of your item.​