Chari-Co endeavours to ensure your purchase is successful from beginning to end… and even after that!
How you're protected
Request a Refund
Where to send your Returns
Track your items
COVID-19 Updates
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You have 14 days from the time of purchase to request a refund.
Item must be unused, unwashed (if applicable), and still be in it’s original packaging upon return.
Item is not as described.
Item has not been received after 60 days from the time of purchase.
No refunds for ordering the wrong size.
Before buying from any of our vendors, please check your vendors store policies as they may differ to ours.
Go to the store policies tab on your vendors store front.
Before requesting a refund, please check the criteria at our (Chari-Co Store Purchases) information box.
To request a refund send your request to: refunds@chari-co.com
Check your Vendors Refund Policy
Returned items can be sent to:
Suite 51
Shops 20-21 6 Hannah Street
Beecroft NSW 2119
Australia
Other Countries send your enquiry to: returns@chari-co.com
Check your Vendors Return Policy
Click the track me button below
Check your tracking email
You may experience shipping delays due to the global pandemic.